Frequently Asked Questions

Everything you need to know about shopping with MTI Online Store

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, MTI Online Store ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

What should I do if I receive a damaged item?

Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund immediately at no extra cost to you.