Returns & Exchanges

At MTI Online Store, we strive for complete customer satisfaction. If you are not entirely pleased with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Log into your MTI account and navigate to your order history to select the items you wish to return and obtain a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

3

Ship the Item

Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund will be processed to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing